Terms of Service

TERMS OF WEBSITE USE

Please read these terms and conditions carefully before you use this website. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

OPERATIONS

This website and the products sold here are created by fūm. We sell our products on our website store. At the moment, we do not have a brick and mortar retail space. We are currently a working studio and not open to the public, except by private appointment.

INGREDIENTS

We make our products with professional aromatic materials & natural ingredients: essential oils (organic & wildcrafted when possible), absolutes, isolates (derived from essential oil fractions), naturally derived aroma chemicals, and organic grape alcohol. *Each perfume is formulated with over 78% organic and natural ingredients. Our perfumes are not for oral consumption. Our products are cruelty-free and we do not test our products on animals.

SHIPPING

Updated shipping terms: We offer free shipping for orders over $25.00 within the US (this includes Hawaii, Alaska & US Territories). If you choose a delivery location from a freight forwarding service to transport your order outside the US (such as Shipzee Inc., Ship4wd, etc), we are only responsible for your items being delivered to the US address provided at checkout. International shipping is now available for a flat fee and is calculated by zone at the lowest cost to our customers. See complete details on international shipment policies below.

*Inflated costs may be in effect due to worldwide high price hikes of oil and gas. Shipping carriers pass this cost onto us which in turn is passed onto our customers. Rates vary depending on your location. Delivery times vary according to location. We ship orders within 4 days of the day the order is placed, unless otherwise noted in the shop announcement bar. We must ship perfume via ground transport according to the law. This can take 1-7 days with our carriers, UPS, FedEx, USPS. We cannot be responsible for delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and them to find it. Please email us with any questions regarding shipping and delivery.

*** Please Note - due to the global Coronavirus, packages are taking longer to move through the postal system and are often not being scanned making it look as if your package is stuck or lost. While we will do everything we can to help, please know the response times of the postal service are beyond our control. Thank you for your patience & understanding.

INTERNATIONAL SHIPMENTS, CUSTOMS & HOT WEATHER DELIVERIES

fūm is based in the USA. Worldwide shipping is offered as a courtesy to international customers. Available shipping options for your region will be offered at checkout. Be sure to provide a secure address. Missing shipments that have been marked as delivered by the carrier cannot be re-shipped due to post-delivery theft.

Door to door tracking information cannot be provided for orders shipped to regions of the world where those services are unavailable. As such, these packages cannot be re-shipped if they are lost, stolen or seized while in transit. Transit times to certain regions (especially South Africa, Algeria, China, UAE and Israel) can exceed three months. Therefore use your best judgement when ordering from outside the USA and be patient. Internal customs and international regulation may delay shipping indefinitely but packages almost always arrive.

If your international shipment is returned or rejected by your country, and arrives back to us unopened, we are happy to refund or reship your order, minus shipping costs.

*Learn and adhere to your local regulations regarding international shipments. Make sure US shipments are allowed by your country prior to ordering. We cannot refund shipping fees if your country refuses to accept the shipment due to government policies and regulations.

* We cannot guarantee that your package will make it through customs, or that you will not be assessed taxes or import fees by your country.

Shipments are declared as, “Body Wash” on customs forms to reduce theft of the valuable contents. If you request a reduced value on your customs form, we cannot purchase adequate insurance to cover your shipment against breakage. As such, reduced value shipments cannot be re-shipped if they go missing or arrive damaged.

Fragrances should be kept cool at all times. Perfume expands in response to heat, and can cause leakage. If you live in a hot climate, be sure you are shipping your perfumes to an address where they will be kept cool once they are delivered (not to an outdoor mailbox where they could easily become overheated). If the weather is hot enough to melt chocolate, then it's hot enough to ruin perfume. Please use that as a guideline when choosing where to have your package delivered.

RETURNS

All sales are final. For product safety reasons we cannot accept returns or exchanges. We encourage you to try our samples before buying a full bottle. As a good rule of thumb: Try before you buy.

SAFETY

The user is solely responsible for the safe use of our products. We assume no responsibility or liability for any claims arising out of the use or misuse of our products. Please keep our products out of the reach of children. If you are pregnant or nursing, have heart disease, epilepsy, high blood pressure, diabetes, or any other medical condition that can be affected by essential oils or fragrances, please seek the advice of a health professional before using our products. We recommend testing our perfumes on a small area of skin to check for any possible allergic reactions. Apply a small amount to the skin on your inner arm. If redness, burning, itching or irritation occurs, stop using product immediately and wash with soap and water to clean the affected area.

LIMITATION OF LIABILITY

fūm shall not be liable for any special or consequential damages that result from the use of this website or the use or misuse of our products, even if fūm has been advised of the possibility of such damages. You agree to indemnify, defend, and hold harmless fūm fragrances, from and against all losses, expenses, damages and costs, including attorneys' fees.

All pictures and descriptions on our website are copyrighted. Please don’t rip us off, copy our branding or try to discredit our work that we spent so much time and energy to create. Thank you.